The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context, Paulo Laureano Online, Lda., Makes available all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, («dispute resolution entity») that will help you to resolve the dispute in question.
So, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official websitehttps: //webgate.ec.europa.eu/odr/main/?event=main.home.show and expose your dispute.
What is alternative dispute resolution?
The alternative resolution of disputes is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.
As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes’.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.
Wines by Portugal (winnervertex@gmail.com) provides the websites of some of these entities that can help you to present your arguments:
Suggestions for Alternative Dispute Resolution Entities
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/
CACCL – Lisbon Arbitration Center for Consumer Conflicts
http://www.centroarbitragemlisboa.pt/
CACCVA – Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
CICAP – Porto Consumer Information and Arbitration Center (Consumer Arbitral Tribunal)
CIMAAL – Algarve Consumer Information, Mediation and Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
CIMPAS – Insurance Information, Mediation and Ombudsman Center
According to Law No. 144/2015 for dispute resolution see:
CNIACC – Telefone: 21 384 7484
E-mail: cniacc@fd.unl.pt Site: www.arbitragemdeconsumo.org
The purchase of products in the online store of the company Paulo Laureano Online is subject to the following terms and conditions:
Information about the various products available in the Paulo Laureano Online online store, such as their description, image and other characteristics can be changed without prior notice.
If Paulo Laureano Online is unable to deliver a total or partial delivery of a customer’s order, he will be contacted immediately, so that, together, we can find the best solution to the problem.
The promotional actions launched in the online store may differ from the promotions applied to our team of commercial technicians.
Shipping conditions:
Paulo Laureano On-line sends its products only to: Mainland Portugal, Madeira Islands and Azores. It will not be possible to carry out the purchase process through the website for destinations other than those indicated.
The purchase of products is subject to the payment of shipping costs, to the detriment of the buyer. Orders have a minimum value of € 25. In case the order exceeds 50 €, the shipping costs will not be charged, this offer is only valid for mainland Portugal.
Shipping costs will depend on the destination and the number of products purchased according to the indicative table shown below. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will be able to review these costs before finalizing the purchase. Paulo Laureano Online cannot be held responsible for the delay in delivering orders for reasons not directly attributable to Paulo Laureano Online, acts of God or force majeure.
| Destiny / Number of bottles | 1-2 Bottles | 3-5 Bottles | 6-9 Bottles | 10-14 Bottles | Deadline |
| Portugal | 4,32€ | 5,01€ | — | — | Next Day |
| Madeira | 15,57€ | 22,09€ | 30,24€ | 41,90€ | Next Day |
| Azores | 15,57€ | 22,09€ | 30,24€ | 41,90€ | Next Day |
(1) The number of bottles in each interval is indicated in the number of bottles of 75cl. In the case of formats larger than 75cl., The number of bottles of 75cl will be determined. equivalent to determine the applicable range (for example: a 1.5L Magnum bottle is equal to 2 bottles of 75 cl.).
(2) The terms indicated are understood from the following business day to the confirmation of the order.
The aforementioned shipping costs include, in addition to the transport of the products, their packaging in boxes specially designed for the transport of bottles, insurance against loss or breakage, as well as VAT.
Delivery of orders will be made to the delivery address freely designated by the customer. Paulo Laureano On-line does not assume any responsibility when the delivery of the product is not made as a result of the inaccuracy or falsity of the information provided by the Client for this purpose, and if the delivery cannot be made due to causes beyond the control of Paulo Laureano Online, such as the absence of the recipient at the delivery address.
In case of absence of the recipient, and whenever possible, the customer will be contacted, rescheduling a new delivery, if the same does not happen, the order will be forwarded to the headquarters of the company Paulo Laureano Online.
3.3. Product prices
The prices of the products are those indicated in the description attached to them. All prices indicated in the product description are expressed in the Euro (€) currency and include Value Added Tax (I.V.A.).
All prices shown in the online store can be modified without prior notice and are always subject to possible stockouts.
As described in the current Portuguese legislation, Paulo Laureano Online is obliged to add the value of VAT to the legal rates of 6%, 13% and 23% for all its products. Prices advertised in the online store always include VAT. The deduction of the VAT amount can be made for public or private companies as long as they are legally registered in a European Union country.
3.4. Form of payment
The purchase of products through the online store Paulo Laureano On-line allows the following forms of payment:
– Payment by Multibanco: “Payment for Services”, with entity and reference, at any ATM or through your homebanking service. (Only available to Portuguese bank customers. Payment service provided by IfthenPay.)
– Payment by MBWay.
Paulo Laureano Online does not have access to bank data linked to payment methods and does not know or record this information during the payment transaction.
3.5. Confirmation of receipt of acceptance
Once completed or the purchase process, the customer will receive, at the email address designated on the registration form, a communication specifying the product characteristics, price, selected shipping method, purchase date, order number and date of purchase. delivery.
3.6. Right of return
The buyer will have fourteen (14) calendar days after receiving the Product to exercise his right of return without having to justify his reasons or have any penalty.
The buyer must declare his intention to withdraw within the stated period and must return the product. The user can send an email to info@paulolaureanoonline.com, including his name and address, as well as his order number. You can also contact us by phone to expedite the process of returning the corresponding amounts.
Paulo Laureano Online will reimburse the amounts paid by the user without withholding expenses. However, the cost of returning the product will be borne by the user.
Once the products have been received and checked for good condition, Paulo Laureano Online will refund the amounts paid to the customer within a maximum period of 10 working days. Products that do not retain their original packaging may be depreciated.